Thank you for your support and trust. Your satisfaction is our top priority. If you are not completely satisfied with the product you received, we are always here to assist you.

1.30-Day Worry-Free Return Guarantee
We offer a 30-day return guarantee starting from the date of receipt (based on the delivery date as per logistics tracking).
Return conditions: The product must remain in its original condition, undamaged, unwashed, and with all original tags intact.

2.Damaged, Defective, or Incorrect Items
Please inspect your items immediately upon receipt. If you find any of the following, please contact us within 48 hours:

The product was damaged during shipping.

The received product does not match the order (wrong item sent).

The product has manufacturing defects.
Solution: In such cases, we will cover the return shipping costs. We will either send a replacement or issue a full refund.

3.How to Start the Return Process (Simple 4 Steps)
To ensure an efficient refund process, please do not return the product before communicating with us:

Contact Customer Service: Send an email to our official email address, providing your order number and reason for return (if it’s a quality issue, please attach clear photos).

Get Authorization: Our team will review your request within 24 hours and send you a Return Merchandise Authorization (RMA) along with detailed instructions.

Arrange Pickup: For eligible returns, we will provide a prepaid return label or coordinate with a logistics company to arrange a pickup, and you will not need to pay for return shipping.

Ship the Package: Package the item properly and hand it over to the courier.

4.Refund Instructions

Inspection Timeline: We will complete the quality inspection within 3-5 business days after receiving the returned item.

Refund Method: Once the item passes inspection, the refund will be automatically processed and returned to your original payment method.

Refund Timeframe: Refunds typically arrive within 10 business days. If you have not received your refund after 15 business days, please contact your bank or get in touch with us, and we will provide you with a transaction reference number.

5.Contact Us
If you have any questions regarding returns or exchanges, feel free to contact us via the following:
Customer Service Email: VolnexService@outlook.com
Response Commitment: We promise to respond within 24 hours on all business days.